- Catch member since March 2021
- Approved online Catch seller since March 2021
We are an online store selling a variety of high-quality Rugs in Sydney and throughout Australia. We also Hand Wash & Repair all kind of Rugs.
Sydney Rugs Online is a family affair. we have come a long way. We provide our Rugs from the largest and most sophisticated rug distribution centre and rug suppliers in Australia.
What we can do for you
Our size and scale allow us to secure exclusive distribution in Australia from the leading industry brands worldwide. Partnering with the industries most renowned leaders in textiles, we give you direct access to the hottest brands and products to the latest European colours, trends and textures.
Our in-house collections are tailored to meet the latest home styling trends in Australia. With some of our supplier partnerships spanning more than 15 years, you can be rest assured that with our buying power we import only the finest qualities that represent the best value for all markets we represent. This is where our industry experience and expertise as rug suppliers is invaluable.
we love what we do and we've worked hard to be the best in our industry.
With a strong family orientation and work ethic, our dynamic team is driven and always looking to improve.
Change of Mind Returns
Let us know within 30 days of delivery
An item must be returned in the same condition you received it and is in the original box and/or packaging- NO SIGNS OF PET OR HUMAN USE.
$29.99 minimum return shipping fee* per item. Return shipping fee can be SIGNIFICANTLY HIGHER
20% restocking fee per item. Original Shipping Fee is not refunded
**Custom Runner is not refundable
Store Credit or Refund (customer’s choice) is provided (less fees outlined above) if return is approved.
An exact colour match of our product images is limited by technology, including digital photography, camera angles & lighting, screen & monitor settings, pixel definitions, operating systems & web browsers. Therefore, expect likely variations in a rug’s colour compared to the images provided on our website. Sydney Rugs Online cannot guarantee that the colour displayed on a customer’s particular monitor is the exact colour of the actual product.
Colour variances are classified as a change of mind return. A change of mind return after purchase is only valid within 30 days of receipt of your shipment (terms & conditions apply).
For a change of mind return, we offer the choice of store credit or refund (terms & conditions apply).
It is the customer’s responsibility to sufficiently package an item being returned to ensure the item is adequately protected in return transit. This includes a change of mind returns & faulty/incorrect orders. Due to courier’s terms & conditions, sufficient repackaged images are required to email prior to a return being able to be booked.
It is the customer’s responsibility to print & securely tape return labels to an item being returned.
If you would like to discuss the shipping please email our customer care team.
Further information can be found in our Terms & Conditions