- Catch member since November 2019
- Seller rating
- Approved online Catch seller since November 2019
Tates Toys pty ltd is an award winning Australian toy store. The combined expertise and resources of our bricks and mortar toys business combined with our internet business provides the public with access to the largest inventory of genuine LEGO brand at the lowest possible prices. Thanks to our extensive inventory, we are always able to satisfy our customer’s requests. Our principal company has been in the retail toys business as well as wholesale distribution to other retail shops in Australia for more than 30 years, and is a trusted and respected Australian Company.
We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff are here to serve you. If you have any questions or concerns, please feel free to contact us via Catch messaging system
Tates Toys pty ltd is a Genuine Authorised LEGO e-commerce retailer.
Refunds and Returns Terms and Conditions:
CHANGE OF MIND: 30 DAY REFUND OR EXCHANGE
Our customers are important to us, and we want you to be completely satisfied with your purchase. If you are not 100% satisfied with your purchase, you may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (ie. you received an incorrect or defective item). Original shipping charges will not be refunded.
We may credit, replace or repair returned products under the manufacturer’s instructions and according to manufacturer’s terms and conditions .
- We do not warrant or guarantee any product beyond that of the manufacturer.
- All products returned must be complete, in original packaging and as new.
- The customer is responsible for the freight of products for return in the case of change of mind.
- The customer must retain proof of purchase and proof of delivery for returned products.
- Incomplete or incorrect information may delay or cause your return to be rejected.
If you need to return an item, please contact us via your Catch account with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
IF YOU WISH TO RETURN ANY ITEM FOR ANY REASON SIMPLY CONTACT US VIA CATCH MESSAGING SYSTEM