- Catch member since June 2021
- Approved online Catch seller since June 2021
We sell and deliver premium quality electronics, office supplies, furniture and appliances. We have excellent collections of the best selling trending tech accessories including TVs, sound bards, computer and accessories, printers, cartridges, office supplies, and more tech products. Shop now!
We want you to be totally satisfied with your purchase, although there may be times when you may request to return a product.
1. The Customer is required to inspect all goods upon receipt and to notify Tech-Store Co of any defects or complaints within 14 days of receiving goods.
2. It is the responsibility of the customer to ensure the safe return of faulty or incorrect goods to Tech-Store Co.
3. All goods returned must clearly state the customer's name, order no, telephone number, fault details and proof of purchasing. These goods must be in Tech-Store Co's original packaging and condition, with original insertions, fixtures and parts. Failure to do so will result in the refund being invalidated.
4. For goods that are returned non-faulty, we will charge a restocking fee. This will be a % of the original purchase:
- Product returned within 14 days, in original condition 0 – 25%
- Product returned after 14 days and/or missing packaging/minor damage 25 – 50%
- Product returned after 14 days and/or no packaging/major damage 50 – 100%
Please note a restocking fee will not be charged for change of mind orders.
Return shipping costs are non-refundable and are at the customer’s expense unless we are responsible for the return. In these cases, we will provide a return label to use. We promise to replace any faulty product and pay for the return freight on receipt, evaluation and acceptance of the goods.
Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened within 30 days of purchase and are completely sealed or faulty.
Backorders can be cancelled at no charge up to the latter of five days prior to the ETA given or receipt of delivery tracking details with confirmation of the items already being shipped.