- Catch member since October 2017
- Seller rating
- Approved online Catch seller since October 2017
Quality Parts at affordable prices
Whether you're looking to purchase a single part or a whole system, TechOZ is your one-stop online shop. Boasting the top brands at the lowest prices and quality service.
Service without compromise
At TechOZ, we believe it is possible to deliver service without compromising on price. We believe happy customers are repeat customers. That's why we make every effort to ensure your purchase is as pleasant as possible. If you have any questions, please don't hesitate to contact us.
We aim to dispatch all our orders within the next business day. An exception to this is pre-built PC systems, which may take up to an extra week for assembly.
Please take extra care to enter the correct delivery address. If the address is wrong or missing details, it may result in an incorrect delivery. This will delay your order and you will be charged for the extra cost of sending your item to the correct address.
We will provide you a tracking number (where applicable) by the end of the day on which your item was dispatched.
If you are not home when the courier delivers your item, they will provide you a card that provides you the option of pick-up from a depot or redelivery. If you choose redelivery and are not home when the courier arrives again, any further re deliveries will incur a re-delivery fee.
WE ACCEPT THE FOLLOWING RETURNS/WARRANTY CLAIMS ON CONDITION THAT TERMS AND CONDITIONS ARE MET.
1. 30 DAYS CHANGE-OF-MIND RETURNS
If you decide to cancel your order before it has been dispatched, we will provide a full refund, provided that the cancellation request is accepted by the buyer.
After your order is dispatched, you may contact us for a change-of-mind return up to 30 days after the date of dispatch. The item(s) must be returned to us in a factory sealed and unopened condition, and the refund will include a minimum of 20% restocking fee charges.
Please be advised that return postage is to be paid by buyer. We reserve the right to refuse a refund on a change-of-mind return if the item(s) is no longer in a merchantable condition.
2. DEAD ON ARRIVAL (DOA) RETURNS
If you receive a DOA item(s) upon delivery, we will either replace a new unit for you or refund you the purchase price, provided a DOA claim is made within 7 business days of the product being received.
Where possible, item(s) should be returned to us with the original, undamaged packaging including all accessories and manuals that shipped with the item(s). If any of the above item(s) is not included, we reserve the right to reject your DOA claim. TechOZ may take up to 1-2 weeks from the time we receive the faulty item(s) to resolve your claim.
3. WARRANTY RETURNS
All products sold by TechOZ are covered by a minimum of 12 months warranty, starting from the date of purchase. This means that should your item become faulty within this period, we will provide a repair, replacement or refund (subject to restocking fees). Please check the manufacturer’s warranty information, or contact our customer services for further details about the warranty period of your specific item.
If you find that your item is faulty or not working as expected, please contact us through the Catch portal. Where possible, we will try to troubleshoot your issue and resolve it without the need for a returns process.
Should a return be deemed appropriate, we will provide a return authorisation (RA). You will then be responsible for sending the item back to us. Please ensure that your RA number is affixed to the returned item. We will take between 1 to 2 weeks after receipt of the faulty unit to process your warranty claim.
In some cases we will recommend that you contact the manufacturer directly, as they will be better positioned to provide a repair or replacement for your item.
Please note that extra conditions apply to the following products:
SanDisk: please contact us prior to purchase for more information