That Pool Guy Profile

  • Catch member since April 2021
  • Approved online Catch seller since April 2021

That Pool Guy is Australia's most comprehensive supplier of all things pool and spa. We pride ourselves on delivering a wide variety of quality pool supplies, chemicals and equipment by the best brands, at the best prices.


The amazing family behind That Pool Guy is guided by three generations of pool professionals with an incredible wealth of knowledge and expertise. Through decades of dedication to enhancing the pool and spa experience, That Pool Guy continuous to keep customers happy, healthy and swimming.


Our online range is growing everyday thanks to your support so be sure to keep up to date with all of our latest products.


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.


If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.