- Catch member since July 2020
- Seller rating
- Approved online Catch seller since July 2020
The Eyewear Index is a leading digital shopping destination for the world’s most coveted eyewear brands.
At the Eyewear Index we strive to offer a carefully curated collection of sunglasses, eyeglasses and blue light glasses from the world’s best brands, specialising in premium, short run releases alongside timeless affordable classics that never go out of style.
Australian owned and operated, the Eyewear Index delivers an unrivalled customer experience in the sunglass and eyeglass market. Our ‘customer first’ approach to service and support has enabled us to create a digital eyewear shopping experience like no other with each package carefully hand-wrapped and dispatched from our headquarters in Sydney, Australia.
The Eyewear Index is committed to customer satisfaction - If you are not pleased with your purchase, or changed your mind about your purchase, you may request to return the item(s) within 30 days from the invoice date at your expense. The item must be returned with all the original tags and packaging. A handling fee may be charged if the return criteria is not met, so please make sure you return the goods with original packaging and labels attached.
To arrange your return, please Contact Us via Catch messages to obtain an RA# (Return authorization #) and instructions on how to return the item to our Sydney Warehouse.
Please return goods with original packaging and labels attached. Pack all items with your Invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely wrapped as we are not able to accept items damaged in transit.
Address your package, making sure you cover or remove original shipping label.
*Refunds are not available on sale or promotional items.
To arrange a return please Contact Us via Catch messages. We will provide you with instructions on how to return the product to our Sydney Warehouse.
Once received in our warehouse, we will inspect the goods. If product passes our QC inspection we will then process the goods to ensure you receive your exchange/refund as quickly as possible. Please note; The Eyewear Index has the right to reject product that appears worn or damaged by the customer. You will receive an email confirming your exchange or refund, and advising it will be processed to your original form of payment.
For faulty products, please contact us via Catch messages to arrange your return. If your product is being replaced, The Eyewear Index will pay for the cost of shipping your replacement product via eParcel within Australia.
Repair or Warranty?
Manufacturer’s warranties come with all items we sell. All of our sunglasses are guaranteed against defects in workmanship and materials for 6 months from date of purchase and with proof of purchase. The details of the warranty period are usually detailed on the swing tag or in the instructions booklet. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading, or nose piece and frame deterioration.
Any alterations to the sunglasses will void your warranty. The manufacturer reserves the right to repair or replace, in part or in full, sunglasses returned for warranty or repair. Warranty claims and other repairs are at the complete discretion of the manufacturer.
Have you received my return?
As soon as your return is received and processed by our team, we will notify you to let you know.
If you have posted your return to us but haven't heard back, please get in touch via Catch messages and we will look into it for you.
I would like a refund.
If you are not satisfied with your sunglasses, you are welcome to return your order within 30 days from delivery date for a refund, minus any postage charges. Your refund will be processed within 72 hours of us receiving your return. For security purposes, we only refund using the original payment method. You will receive a confirmation email showing your refunded amount once your refund has been finalised. Please allow up to 3 business days for your refund to appear into your account.
Do you pay for my return shipping?
If the returned item was damaged, defective, or if we shipped you the incorrect item, we will gladly reimburse you on receipt of a postage receipt for the return shipping cost upon assessment, we will also pay for shipping costs for the replacement item.
If the returned item was what you ordered, but didn't turn out exactly what you were hoping for, you will be responsible for return shipping costs.
Within Australia, for security and peace of mind, we strongly suggest using Australia Post insured Registered Post as The Eyewear Index will not liable for any lost return parcels.