- Catch member since February 2022
- Seller rating
- Approved online Catch seller since February 2022
The Gym Factory is dedicated to improving the health and well-being of Australians. Our products strive to give everyone the push they need to make achieving their goals easier. From affordable and quality products to fast and friendly customer service, The Gym Factory hopes to be apart of your experience.
Change of Mind Return Policy:
You may return most new, unopened items fulfilled by The Gym Factory within 14 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Original shipping fees for change of mind returns are not refunded. However, you may be eligible for Free Returns shipping.
Some items have different policies or requirements associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase.
Please also check the details for items that are not returnable.
The amount will be refunded in Australian Dollars, and is according to the conversion rate at the time the refund was issued.
For change of mind returns of item(s):
Eligible for Free Returns, please see that policy for instructions on how to ship these items back to us - original shipping fees will not be refunded.
Not eligible for Free Returns, you are responsible for any return shipping costs. If your item is eligible for and is returned using a pre-paid return option, a return shipping fee will be deducted from your refund amount. Alternatively, if you use the self ship label, you are responsible for paying the cost of return shipping.
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact The Gym Factory via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.