- Catch member since March 2021
- Approved online Catch seller since March 2021
Mobile Guru Australia is a leading e-commerce company that buys and sells pre-owned mobile phones. Every mobile phone is of high quality and is tested for all its features before listing them online. We also carry a range of brand new mobile accessories that are top quality. We are a 100% Australian owned and operated company based in South Melbourne. We specialise in the sale of affordable new, ex-demo and used phones.
The Mobile Guru will allow a return where you have changed your mind, provided that the item in question is:
- returned within 30 days from the date of purchase;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by The Mobile Guru, you will not be eligible for a refund.
You may be provided with a product exchange, refund only when the returned product is received, and it complies with the requirements outlined above.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by The Mobile Guru within 30 days.