TheBicycleDepot Profile

  • Catch member since June 2019
  • Seller rating
    Gold Seller
    97.6%
  • Approved online Catch seller since June 2019

TheBicycleDepot (TBD) Mission is to create happy customers by providing Australia's best value products with unsurpassed quality and service.


TheBicycleDepot is the home of Australia's best value, every day, high quality, Bicycles and Bicycle Parts and Accessories and associated Products!


These products are available for supply direct from our warehouse to all parts of Australia including Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Darwin, Hobart and all points in between. We provide economic Australia wide delivery.


Warranty, Returns and Refunds.


In the event of a product arriving faulty or damaged, a replacement item will always be sent unless the item is unavailable at which time a refund will be given.


If you receive the incorrect item please contact the TheBicycleDepot Service Centre via Catch Messaging Centre who will organise to arrange for the correct item to be sent out to you.


Warranty


Each item is intended for use only for the purpose described and not for any other purpose.


The Australian Consumer Law has introduced new requirements in respect of warranties against defects for goods supplied on and from 1 January 2012.


You may have purchased parts or accessories where the manufacturer provided a warranty against defects (Manufacturer Warranty). Any Manufacturer Warranty is in addition to other rights and remedies of that you may have at law in relation to the goods. The goods that you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Full details of your consumer rights may be found at www.consumerlaw.gov.au


Naturally, any item to be used by a child requires careful adult selection and use should be under adult supervision. Items must only be used by children of an appropriate age. Guidelines are given but the final decision must be made by the selecting adult taking into account the nature of the child concerned. A photographic image may be required to support your warranty claim. In the instance, TheBicycleDepot deems the product to have been misused your warranty claim may not be honoured. Warranty spare part requests can take approximately 3 weeks. Some spare parts might need to be sourced directly from our supplier so longer lead times may apply in which instance you will be notified