- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
Toy Universe is Australia's best online toy store with 1,000's of big brand and unique toys for children from birth to 14 years old.
Located in Sydney in a state of the art dispatch warehouse, our toys are shipped Australia wide.
Standard Shipping Timeframes:
Processing Time: 2 to 5 Business Days
Delivery Time: 3 - 10 Business Days
Faulty / Damaged or Incorrect Products:
If you received products that were damaged, defective on arrival or if we shipped the incorrect item, we will gladly replace the product and pay for the return shipping cost as well as shipping the new item back to you.
To return a faulty product, please follow these steps :
1. Take photos or videos of the product showing the fault in the item.
2. Complete the return using the Order Lookup above and attach your photo or video.
Don't forget that many products are covered by a manufacturers warranty (please note the length of warranty varies by product) so if something does go wrong with the item during its use please don't hesitate to contact us and we can put you in touch with the manufacturer.
For Change of Mind Returns we ask :
1. That you return the products within 30 days of purchase if you change your mind.
2. If the returned item was what you ordered and is not damaged or faulty but you've since changed your mind then we ask that you pay for returning the item to us.
3. Please note that you must lodge a Return online or your return may not be accepted.
4. If you would like to receive an alternate product, please note that standard shipping charges will apply.
5. Once the item is received by our warehouse in original, unopened packaging and in a saleable condition a store credit for the value of the returned item only, will be processed within 2 business days.
Please Note :
1. Store credit will be processed for the purchase amount of the product only, not including the shipping costs.
2. We recommend that you return the items using a service with a tracking number as you are responsible for the item being received back into our warehouse.
3. Unauthorised returns or returns of opened products will not be accepted and will be returned to the sender at the sender's cost.
If you have any questions or need assistance to return an item please contact us via the Catch Customer Service portal.