- Catch member since May 2019
- Approved online Catch seller since May 2019
Welcome to Toybiz!
So, what made our team enter the competitive world of online toys sales against the giant overseas multinational corporations? When we looked at the online toy market we didn’t see a personalised service for what is always a personal reason for coming to our site. It’s about giving a gift, and that’s personal. There is also joy in giving gifts and we want Toybiz to be a part of the joy. While the giving of the gift is a joyful occasion, the actually process of getting to a store is sometimes not a great experience so we made coming to our store a joyful experience. We intend to deliver on these goals through clear communication and quality products.
Under the Australian Consumer Law as a supplier we are responsible to ensure that the products we sell are fit for purpose and free from faults. If you receive a product that was faulty from the manufacturer, please follow these instructions:
a. If a product is faulty, it should be returned to us within 21 days of you receiving the item.
b. Please contact us via your Catch account to arrange a return for the product. We pay for shipping back to us.
c. Faulty products once received by Toybiz can be exchanged for new one, a different product or full refund.
d. With your faulty product please include with the return a copy of your original purchase email containing and a statement containing:
Exchange or full refund