- Catch member since March 2021
- Approved online Catch seller since March 2021
Urban Green Farms is the home of holistic and sustainable farming solutions for Australians, through Indoor Gardens, Vertical Farming, Hydroponics, and Aquaponics. We only select unique products that are ethically driven and purposeful. We offer a variety of services and products from small ready-to-go indoor Aquaponic and Hydroponic systems for households and the everyday hobbyist, to more tailored commercial solutions like greenhouses. Our educational solutions help to encourage STEM education in schools and Universities across Australia, with easy courses and guides. We also provide a range of soil solutions, organic beneficial bacteria, composting, organic seeds and more.
Catch and its Sellers will allow a return for a refund or exchange product where you have changed your mind, provided that the item in question is:
returned within 14 days of receiving the order;
as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
in a resalable condition; and not damaged in any way.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you must follow our returns process, or the returns process of the relevant Seller.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
You may be provided with a product exchange or refund (at our discretion or at the discretion of the Seller) only when the returned product is received, and it complies with the requirements of clause 17.1.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address