West Supply Profile

Refund Policy of West Supply

1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian
Consumer Law and on the terms set out in this Refund Policy ("Policy").
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under
the Australian Consumer Law .
(c) Before making a purchase, please read this Policy so that you can understand
your rights and what you can expect from us if you are not satisfied with your
order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be
excluded under the Australian Consumer Law. For major failures
with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for
its reduced value.
(ii) You are also entitled to choose a refund or replacement for
major failures with goods. If a failure with the goods or a service
does not amount to a major failure, you are entitled to have the
failure rectified in a reasonable time. If this is not done you are
entitled to a refund for the goods and to cancel the contract for
the service and obtain a refund of any unused portion. You are
also entitled to be compensated for any other reasonably
foreseeable loss or damage from a failure in the goods or
service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian
Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which
protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer
Guarantees which it provides. If there is an inconsistency between this Policy and
the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer
Guarantees is available from the website of the Australian Competition and
Consumer Commission .
(f) If a product or service which you purchased from us has a major failure (as
defined in the Australian Consumer Law ) then you may be entitled to a
replacement or refund. You may also be entitled to compensation for any
reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not
amount to a major failure (as defined in the Australian Consumer Law ) then
you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
3.2.1. returned within 14 days of the customer’s order being received;
3.2.2. as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken);
3.2.3. in a resalable condition;
3.2.4. not damaged in any way.
3.3. The customer bears the risk of return and is responsible for the costs of return postage.
3.4. The goods will only be refunded once the goods are confirmed as received.
3.5. Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the seller at the customer’s cost.
4. Excluded Change of Mind categories

The following categories are not covered by the Change of Mind policy and can be accepted/rejected by the seller at their discretion:
• Cosmetics & Beauty products (If hygiene seal is broken)
• Pharmaceutical/Health products
• Perishable Goods & Food items
• Personal Care Items
5. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was
received, together with any packaging and other items which you received
with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an
equivalent product, or to refund it, provided that you have contacted us within 3
days from the date of receiving the product.
6. Shipping Costs for Returns
Where a buyer returns goods as a change of mind return, the goods must be sent back to the seller at the buyer’s cost.
6. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 5 days
of receipt.
7. Contact Us
(a) If you wish to speak to us about this Policy or about any refund, repairs or
replacements, please contact us at the Catch Messaging Portal