- Catch member since October 2020
- Seller rating
- Approved online Catch seller since October 2020
We are WilliamKlein.
Where the customer service is in coherent English and the products are always shipped from Australia.
WilliamKlein was founded in 2018 for Aussies to have an easy and hassle-free online shopping experience. We have an incredibly strong focus on customer service, after all, where would we be without you?
Our vision is to bring you great prices on brand-name products such as handbags, watches, sunglasses and more. We focus on quality and stand behind what we sell with a money-back guarantee.
Here at WilliamKlein we understand the uncertainty of buying online. What if I don’t like it? What if it doesn’t fit? Don’t worry, we have you covered.
If you want to return your item because you changed your mind, that is totally fine and understandable. We take change of mind returns within 30 days of purchase. Just send the item back to us and when we receive it you’ll get a full refund.
We stand behind every product we sell which is why we give a 12 month warranty with a money back guarantee for any issues you may have with anything purchased from us.
Just send us through a quick message and we’ll ensure you are well taken care of. If there are issues with your item within the first 12 months then we’ll refund or replace it at no additional cost to you whatsoever.
Customer happiness is the most important thing to us here at WilliamKlein so if you need a hand with anything, don’t be shy and shoot us a message. We’re here for you!
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.