- Catch member since March 2020
- Seller rating
- Approved online Catch seller since March 2020
Australia's No. 1 Wireless Technology Store.
**How to return a faulty product?** We highly recommend that you contact manufacturer help line for general/technical enquires, before contacting us. Most manufacturers have trained technicians that can help resolve most issues over the phone. If the product is deemed to be faulty, please request for a case/RMA number as confirmation of the fault. Providing a valid case/RMA number will greatly assist in the processing of returns. Please be aware that if the manufacturer has determined the issue to be a hardware fault, they may choose to deal directly with you. When this is the case there is no need to contact us, unless they advise otherwise. You will be responsible to have it shipped back to Wireless 1, and we recommend you use insurance and a traceable service. We will cover the cost of shipping it back to you for any faulty items. If you have paid by PayPal and opted in for their free returns policy, you can claim the postage back to us. Please see their terms and conditions for full details. Please note that returns/replacements will only be accepted if all package contents are returned to us. Otherwise, we can only replace the items of which we receive. **Turn around times** If you have a case number from the manufacturer and we have the authority to replace the item, we can replace them at our warehouse location for you. If it is a repair, it will be quicker to deal directly with the manufacturer. Going through us will add more time to the process. For the following brands, we encourage you to deal directly: Asus, Blueant, Toshiba, Apple, MSI, Samsung, and Parrot. They have good return/repair procedures and this will save time. Repair timeframes are estimated to be 1-4 weeks through manufacturers, when they receive the item from the couriers. **Return shipping (+ insurance)** When returning a product, we highly recommend using registered post in case the item is lost or damaged within transit. In the case you wish to opt for insurance on the package you send back, please be aware that Wireless 1 is not responsible for any insurance costs you choose to pay for. In the event that you pay for your own return shipping and wish to be reimbursed for the shipping cost, Wireless 1 will provide a refund of the postage as long as a postage receipt is provided, however, insurance costs will not be covered. **Returns Window** Unless otherwise stated, Wireless 1 has a 30 days (from when you receive the item – online orders) returns policy for products that are deemed to be faulty. You may opt for an exchange, repair or refund. **Refund Method** Refunds will be processed strictly via the method that it was paid. Refunds will usually be processed within 1-2 business days. **Change of mind for unopened produc**ts 7-day refund/exchange policy for change of mind (from the day you receive the item) - if the goods are unopened and strictly in original condition, we will refund/exchange the item for another product. If the product has been sent to you and you choose a refund, the refund will be the total price paid less $10 or actual freight charged, whatever is higher. **Change of mind accepted where the goods are:** \- returned within 14 days of the order being received \- as new and are not used, worn, or opened and have all original packaging and tags intact (including any package seals (if any) being unbroken) \- in a resalable condition \- not damaged in any way **Change of mind for opened products** We reserved our right to refuse a return and refund on item found to be in un-resalable condition and or with missing parts or packaging. We cannot accept returns on software or any other consumable product once the packaging/seal has been opened. We do reserve our right to charge restocking fee if product packaging has been opened and no longer considered to be in brand new condition, up to 20% of the purchase price and or a minimum of $15 whichever deemed applicable.