- Catch member since December 2020
- Approved online Catch seller since December 2020
Wow Baby is an Australian online retailer committed to offering Australian families a range of quality baby and mothercare products at fantastic prices with fast, reliable delivery.
We know you only want the best for your baby; so do we.
That’s why Wow Baby sells products from well-known brands and works closely with suppliers to ensure all products meet Australia’s high safety standards.
At Wow Baby you can be assured of great pricing across a wide range of products. As we’re an online retailer, you can browse and shop from all the big brands and your purchase will be delivered straight to you.
Easy, right? Less time shopping, more time for you and baby.
For the Wow Baby customer service team, your satisfaction is our number one priority and we aim to provide you a hassle-free shopping experience.
The team is based in Melbourne and we’re here to help with any questions or just chat about your order.
Can I cancel my order?
Orders can be cancelled for a full refund as long as the item has not yet been shipped from our dispatch centres.
If my item has already been shipped, can I return it for a refund?
Wow Baby accepts change of mind returns within 14 days only if the product is unaltered and unopened in any way. Wow Baby will collect your item for the cost of your original delivery fee or $30, whichever is greater. Once the item is received back to our location, a refund will be provided on the full price of the product, excluding original and return shipping fees. The refund will be paid in the same manner as the original payment was made.
Can I return my product if it is already open?
If the product has been opened, but not used, you can return it to Wow Baby at your cost. Once it is received, the item will be inspected by staff to ensure it is in a condition fit for resale as a customer return. If the return is accepted, a refund will be provided on the amount paid for the product, not including delivery, and less a 25% return fee.
Any returned products that show signs of use upon inspection by Wow Baby staff will be returned to you and no refund will be granted. Return shipping fees will apply.