- Catch member since March 2021
- Seller rating
- Approved online Catch seller since March 2021
We have warehouses in Melbourne and Sydney, and can quickly ship orders to all of our around Australia. We provide quick replies to all enquiries and outstanding after sales service. Also, our dedicated warehouse staff and systems ensure prompt delivery to your home or business with tracking details provided as soon as your item is dispatched.
14 DAYS EASY RETURN POLICY
All items to be returned must adhere to the following conditions in order for an Exchange or Refund of the returned goods to be processed:
Items to be returned must include all relevant documents (eg.warranty certificates, instruction manuals) tags, product accessories and must be returned along with the original packaging and the customer copy/receipt denoting proof of payment within 14 days after receiving the order.
All merchandise to be returned must be unused. Any products returned with a sign of damage - original factory seal tampered or original retail packaging damaged due to mis-handling/mis-use while in the customer’s possession will prohibit refund/exchange of the relevant items.
Please do not send any goods back until you receive a Returns Number and relevant instructions from us denoting our Returns Procedures.
We recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender, in this case, we do not have the authority to track down the parcel). We are not liable for any missing parcel. You need to notify the Tracking ID once you posted the goods.
Who will pay for the postage?
1. We will pay for the postage if it comes quality problem of product.
2. The customer needs pay for the postage if there is no any quality problem of product.
What if my order arrives damaged?
In the unlikely event that your item/s arrives in damaged condition, contact us through Catch Message, We will send out a replacement as soon as possible and we apologize in advance for your inconvenience.