- Catch member since March 2020
- Seller rating
- Approved online Catch seller since March 2020
Zoes Kitchen is an online store specialising in the highest quality homeware products for the very best price. Stock comes from our two stores in Victoria.
You can contact us via the Catch messaging system.
You can request a Return Authorisation by contacting us via the Catch messaging system. Any returns (or requests to return goods) after 21 days will not be accepted.
1.Change Of Mind
We offer a 21-day return policy for change of mind on most items. Some products cannot be returned due to health and sanitary reasons.
Please contact us first and if the return is accepted, then you are welcome to return it to us up to 21 days from the received date. Items returned must be in brand new, unused condition, in their original shipped packaging. Products must be unopened with original manufacturer seals still intact, or we may not accept them back. We can provide you with a product exchange or refund
only when we receive the returned product.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund or exchange. We recommend you insure high-value items that you return for change of mind. Return shipping costs are non-refundable and at the cost of the buyer. A refund will apply excluding original delivery costs.
2.You received the wrong item or it arrived damaged
All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you or if stocks are exhausted offer an exchange or refund.
All claims for damaged or wrong items must be made to us within 7 days of receiving your order. It is important that you open your order as soon as you receive it, and notify us immediately if there is any damage.
Please take photographs of the damage or wrong item (s), the parcel and postage label the item (s) arrived in and the packing slip and send them to us via catch with a description of the issue.
We may charge a redelivery fee because of any of these reasons and not limited to just these scenarios:
1. An incorrect address is provided by the customer during checkout
2. Customer refuses to accept delivery for a change of mind
3. Customer did not collect the parcel from the Parcel Collection Point - before it was returned to us. If you would like the order to be sent back to you, you will need to pay an additional delivery fee.
4. An item is deemed as not faulty and needs to be returned to you
Please note, if your order is in transit, we will be unable to provide any refunds or credit until the product has been returned.
4. Warranty Claims
Your item automatically comes with protections under Australian Consumer law that cannot be excluded. Should your product be faulty, we will happily replace/Repair/Refund for you at our discretion excluding original delivery costs.
If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product needs be returned and, where required, provide you with instructions on how to return your goods.
We are always here to assist and aim to make your shopping experience pleasurable. Thank you for shopping with us.