- Catch member since November 2021
- Approved online Catch seller since November 2021
We endeavor to bring to you the best options in Speakers, Headphones and Audio to live the special moments in your life in style.
Our store offers the best deals in Personal Electronics, Tablets, Laptops and Wearables to keep you at pace with this ever changing world of Technology.
Over the years, Zumi with the support of its loyal customers, strong foundation and goodwill, is now ready to offer a global range of products. We’re sourcing gadgets that are not even out on display in Australia yet so you can be the first to have a go!
For all our happy customers each day, we strive to get the best deals for the hottest products.
You can shop with complete confidence and peace of mind as we work to make this store a safe shopping experience.
Zumi Returns Policy
Zumi accepts returns under the following clauses:
Faulty Returns: If you receive a faulty or damaged product, send us a photo or a video to show the problem. Once we have lodged your request, ship the product to us within 5 business days for assessment. If the product is found damaged upon inspection, we shall offer
(i) a refund in full for the product (including any amounts paid for shipping); or
(ii) a repair of the product if the product can be easily repaired and the problem is minor; or
(iii) a replacement of the product if the product can be easily replaced, in accordance with the customer’s rights under the Australian Consumer Law.
Terms and Conditions for defective and damaged products’ return requests:
(i) Final refund amount shall be subject to inspection upon the product’s return to the warehouse.
(ii) For items not found faulty upon inspection, the refund amount shall be subject to the product’s condition and shall be issued after deducting return postage charges.
(iii) For items not found faulty upon inspection, Zumi reserves the right not to accept the return request. If the return is accepted, the refund amount shall be subject to the product’s condition upon inspection.
(iv) If the product is not found faulty upon inspection, Zumi reserves the right to return the product to the customer at the customer’s cost.
Change of Mind Returns: If you have simply changed your mind about an order, you can ship the products within 14 business days after delivery.
The products must be brand new and packaging must be unopened with seals intact (where applicable);
All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items;
Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return;
The customer bears the risk of return and is responsible for the costs of return postage.
The goods will only be refunded once the goods are confirmed as received and inspected for any damages. The initial shipping fee charged to the customer to send the goods will not be refunded or credited.