No Hard Feelings : Emotions at Work and How They Help Us Succeed

No Hard Feelings : Emotions at Work and How They Help Us Succeed
ISBN: 9780241328705
Publication Date: 5 February 2019

A witty, illustrated guide to embracing and expressing emotions successfully at work.

Do I shake my boss' hand or give her a hug? Did I forget to mute my phone on the conference call? Does sending this email at 11 p.m. make me look impressive or unprofessional? Is it rude to reject my colleague's friend request on Facebook? Should I be more strict with my employee?

The modern workplace can be an emotional minefield, filled with unwritten rules about how much of your personality to reveal. And as our jobs become more collaborative, complex and stressful - as well as the centre of our identities - effectively embracing emotion will only become more important.

In No Hard Feelings, Liz Fosslien and Mollie West Duffy reveal the benefits of communicating emotion and acknowledging the emotions of others for both the individual and the company, and equip readers with practical tools to navigate the modern workplace successfully. Combining research in behavioural economics and psychology with sharp, funny two-colour illustrations, No Hard Feelings will show readers how to be more authentic, productive and fulfilled in the workplace.

About the Authors

Liz Fosslien is a marketing and design consultant who illustrates the webcomic Out of the Office, which lovingly pokes fun at the tech industry. Her clients include Reddit, Ernst & Young and Zumper. Liz's work has been featured on or by the Economist, Life Hacker, the Freakonomics blog, and NPR. She lives in Berkeley, California.

Mollie West Duffy is an organizational designer at IDEO New York and she is a professor at Stanford University and teaches an undergraduate design thinking class at Stanford's New York City Design School. She has helped companies a...