The Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results

Mike Brent
The Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results
The Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results

The Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results
ISBN: 9780273729860
Publication Date: 23 September 2010

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category

The ;Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

  • Increase your confidence and impact.
  • Communicate more effectively.
  • Learn different tools, techniques and approaches when working with different types of people.
  • Listen and question effectively.
  • Develop rapport and empathy.
  • Give better feedback.
  • Deal with difficult situations and cope with conflict.

About the Author

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams.

Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.Mike has published a number of articles on influencing, coaching and leadership, and a boo...